Privacy Policy
Last updated: 16 June 2026
Trelis Router ("the Service") is operated by Trelis Ltd (Blackrock, Dublin, Ireland; reg. 705524). It provides batch speech-to-text and text-to-speech through bring-your-own-key (BYOK) providers and Trelis-managed models. For BYOK providers, you supply your own provider API keys and we proxy your requests to those providers.
What we collect
- Account: your email and provider user ID from GitHub or Google sign-in, and an optional nickname.
- Provider API keys: stored encrypted at rest; Trelis API keys are stored only as hashes.
- Usage records: per request — model used, audio duration/character count, processing time, status, cost, and timestamps.
- Billing: a Stripe customer ID and credit balance. Card details are handled by Stripe; we never see them.
Audio & transcripts
Synchronous transcription streams your audio to the provider and does not store it. Batch jobs hold the audio only until the job completes or fails, then delete it. Transcripts and results are kept with the job record until you delete the job or your account.
Who we share with
Only the services needed to run your request: the ASR/TTS provider or Trelis-managed model backend you choose, Stripe (payments), SendGrid (transactional email), and GitHub/Google (sign-in). We do not sell your data or use it for advertising.
Cookies
Only what's required to run the Service: a signed session cookie, a CSRF token, and a short-lived sign-in state cookie. No advertising or tracking cookies.
Your rights
You can access, correct, export, or delete your data — including your account — by contacting hello@trelis.com.